Terms and Conditions

for using the online store https://shop.nameri.bike

1. General provisions

These Terms and Conditions govern the relationship between Nameri Bike Ltd. (the “Merchant”) and all users of the online store https://shop.nameri.bike (the “Users” or “Customers”).

The Merchant is a company registered under the laws of the Republic of Bulgaria with the following details:

  • UIC: 207821845
  • VAT number: BG207821845
  • Managers: Petar Petrov and Mihail Bozhilov
  • Address: Sofia 1407, Triaditsa district, Krastova Vada, Stefan Dichev Street 15B
  • By using the site, each User accepts these Terms and Conditions.

2. Definitions

  • “Site” – https://shop.nameri.bike
  • “User” – any person using the Site
  • “Customer” – a person placing an order
  • “Order” – an electronic purchase request
  • “Distance contract” – a contract concluded without physical presence
  • “Goods” – all products available in the store
  • “Price” – product value including VAT

3. Site usage

Users must use the Site in good faith, according to its purpose, these Terms and all applicable Bulgarian and EU law.

When using the Site, Users must provide accurate data, avoid misuse, and not compromise site security or third-party rights.

4. Orders

Orders are placed online through the Site and can be submitted 24/7.

Customers select products, add them to cart, provide delivery and contact details, choose payment, and confirm the order.

Customers are responsible for the accuracy of submitted data.

Order completion messages are informative and do not constitute final acceptance by the Merchant.

Before finalization, Customers can review and correct errors. The contract language is Bulgarian.

By pressing the final order button (“Order with obligation to pay” or equivalent), the Customer explicitly confirms payment obligation.

5. Contract conclusion

A distance sales contract is considered concluded after confirmation by the Merchant via email, phone, or another suitable communication channel.

The Merchant may request additional confirmation or refuse an order in cases of incorrect data, suspected abuse, or technical errors.

6. Prices

All prices are in euro and include VAT unless explicitly stated otherwise.

The Merchant may change prices at any time without prior notice. Confirmed orders are not affected.

The price valid for the Customer is the one shown at the time of order placement.

7. Payment

  • cash on delivery
  • bank transfer
  • online card payment
  • Banking charges are borne by the Customer.

8. Delivery

  • courier delivery
  • delivery to address or office
  • estimated delivery: 1–5 business days (if in stock)
  • the Customer is notified in case of delay
  • the Customer must inspect the shipment upon receipt

9. Risk transfer

Risk of accidental loss or damage transfers to the Customer upon receipt by the Customer or a third party indicated by them.

10. Claims

Customers may file a claim for non-conformity with the sales contract or product defects.

Claims are subject to statutory deadlines and may require proof of purchase, issue description, and supporting evidence.

11. Warranty

Goods are sold with a legal conformity warranty under applicable law, including the Consumer Protection Act.

In case of non-conformity, Customers may request repair, replacement, price reduction, or contract termination and refund where applicable.

The legal conformity warranty period is 2 years from delivery.

11.2. Exchanges and non-conformity rights

If non-conformity is established, Customers may request replacement with the same or an equivalent product when applicable.

Exchange requests are processed under the claims and warranty procedures described in Sections 10 and 11.

This section is the canonical destination for all exchange-related links across the platform.

12. Right of withdrawal

Customers may withdraw from the contract within 14 days from receiving the goods.

If withdrawal is exercised, the Merchant refunds received amounts, including standard delivery costs, without undue delay and no later than 14 days.

Return shipping costs are borne by the Customer.

13. Personal data

  • right of access, rectification, erasure, and restriction
  • right to object and data portability
  • right to lodge a complaint with the personal data authority
  • data is retained only as long as required by contract and law
  • no transfer outside the EU/EEA unless necessary for service performance

14. Intellectual property

All site elements, including text, images, logos, graphics, design, and software, are owned by the Merchant or used lawfully.

Unauthorized copying, distribution, or commercial use is prohibited.

15. Liability

The Merchant strives to keep information accurate and up to date but does not guarantee uninterrupted service or absence of technical errors.

The Merchant is not liable for temporary unavailability, courier-caused delays, misuse of products, or force majeure events.

16. Changes

The Merchant may amend these Terms and Conditions by publishing an updated version on the Site.

17. Disputes

Disputes are resolved through negotiation or by the competent Bulgarian court.

17A. Alternative dispute resolution

Customers may contact the Consumer Protection Commission and use the EU Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

18. Contacts

Phone: 0878313350

19. Terms for publishing and using reviews

By submitting a review, the user confirms that:

The review reflects their personal and good-faith opinion of the purchased product or of the service provided by Nameri.Bike.

The submitted content does not infringe third-party rights and does not contain:

  • offensive, threatening, or discriminatory language;
  • false or misleading information;
  • personal data of other people;
  • advertising, external links, or spam;
  • content that violates the law or accepted standards of decency.

The user grants Nameri.Bike a royalty-free, non-exclusive right to publish, reproduce, format, and use the review, the rating, and any photos provided with it: on the Nameri.Bike website and online store; on Nameri.Bike social media profiles; in email communications; and in digital, print, and other advertising materials and campaigns of Nameri.Bike.

Nameri.Bike may shorten or format the review for technical and visual purposes without changing the meaning or position expressed by the user.

When a review is shown publicly, the user’s first name and a shortened form of their last name may be displayed, for example “Peter P.”, together with the “Verified purchase” label.

Nameri.Bike may hide or remove reviews that violate these terms, the law, or third-party rights. A negative rating or critical opinion alone is not grounds for removal.

The user may request removal of a published review and related photo by contacting Nameri.Bike. Removal does not affect materials that were already produced, published, or distributed before the request was received, to the extent permitted by law.

The submitted rating may not be altered, presented, or used in a way that creates a false impression of the user’s opinion.